What should I do if I need to cancel?

We hope you won’t need to cancel your stay with us but if you do, we will require a cancellation notice via email or telephone call (not including voicemail) to Poston Mill Touring & Holiday Home Park

You can find the park’s contact details here.

More than 4 weeks’ (28 days) notice period (calculated from your arrival date)

If you provide us with more than 4 weeks’ notice of your cancellation, we can put the credit from your deposit on hold. You can then redeem this credit against any booking for a self-catering holiday at Poston Mill or for any of our touring parks where the arrival date is within 12 months of your original arrival date. Failure to redeem your credit in this time frame will result in the forfeit of this amount.

You will receive a ‘Credit on Hold’ email with details of your credit, expiry date and how to redeem this credit online or over the phone.

If you have a date in mind to reschedule your booking, we can amend your arrival date to any date within the next 12 months of your original arrival date.

Less than 4 weeks (28 days) notice period (calculated from your arrival date)

Cancellations made less than 4 weeks before your arrival date will result in the forfeit of your total payment.

If you would like to amend the dates of your stay with us prior to your arrival, we kindly ask that you notify our Park Managers as soon as possible.

More than 4 weeks’ (28 days) notice period (calculated from your arrival date)

If you provide us with more than 4 weeks’ notice, we can amend your arrival date to any date within the next 12 months of your original arrival date. Please note: your booking will be recalculated to reflect your new booking dates, which may affect your nightly rate. If you don’t have a date in mind, we can put your credit on hold; you can then redeem this credit for any booking arriving within 12 months of your original arrival date for a self-catering holiday at Poston Mill or for a booking at any of our touring parks. Failure to redeem your credit in this time frame will result in the forfeit of this amount.

You will receive a ‘Credit on Hold’ email with details of your credit, expiry date and how to redeem this credit online or over the phone.

Less than 4 weeks’ notice period (calculated from your arrival date)

Amending the date of your booking within 4 weeks of your due arrival will count as a cancellation and will result in the forfeit of your total payment.

If you decide to shorten the length of your stay with us prior to your arrival, we kindly ask that you notify our Park Managers as soon as possible.

More than 4 weeks’ notice period (calculated from your arrival date)

If you provide us with more than 4 weeks’ notice (from your arrival date), we will recalculate your booking, which may affect your nightly rate.

If there is a minimum night policy in place during these dates: If you shorten the length of your stay with us when a minimum night booking policy is in place, and the length of your stay does not meet the minimum night policy, you will forfeit £25 per night for the nights you no longer require.

For example: If you originally booked a 3-night stay during a 3-night minimum period and decided to reduce this to 2 nights, you would forfeit £25 per night for the night that didn’t meet the 3-night minimum policy, regardless of the notice period provided.

Less than 4 weeks’ notice period (calculated from your arrival date)

If you shorten the length of your stay with us, there will be no refund provided for the nights you no longer require.

We understand that you may want to make changes to your booking, and we want to give you the best experience we can. So, if you decide to change your booking, we’ll try our best to meet your needs. Please note, any changes that you wish to make may cost more and will be subject to availability. You may not, under any circumstances, transfer your booking to anyone without our consent. We will not consent to a transfer where the person or party concerned does not meet our requirements.

We hope you enjoy your time at our parks and don’t want to leave early, but we understand that customers sometimes wish to leave the site earlier than initially planned. We kindly ask that you notify our Park Managers of your intention to leave early as soon as possible. We will not provide any refunds on this occasion.

We ask that all members of your party respect the comfort and convenience of other guests. Verbal or physical abuse will not be tolerated and may result in you being asked to leave the Park and no refund will be issued.

If you’ve used Discount Codes to pay for your stay, you cannot transfer them to another booking in the event of any cancellation, regardless of the notice period provided.

Unfortunately, we can’t refund Discount Codes.

We have the right, at our sole discretion, to refuse to confirm any reservation. Where we have indicated that we will not accept a booking from you or accept your presence, we reserve the right at our sole discretion to cancel any booking you may have made and to refuse to allow you to enter the park or to ask you to leave our premises. If we do so (subject to the provisions of the paragraph below) we will refund any payment made but will not pay any compensation. We have the right to cancel your booking, or to instruct you or your party to leave the park immediately, without compensation or refund, should you or any of your party not comply with this agreement, particularly terms relating to behaviour and conduct.